SCOUT ENVIRONMENTAL SERVICES INC. (“Scout”)
Our Privacy Commitment
What Is Personal Information?
Canadian privacy laws define Personal Information broadly as information about an identifiable individual or as information that allows an individual to be identified. For the purposes of this policy, Personal Information means information about an identifiable individual as defined from time to time in applicable privacy laws. Generally speaking, Personal Information does not include what is considered to be business contact information: your name, title or position, business address or telephone number but does include your e-mail address.
What Personal Information Do We Collect?
The types of Personal Information that Scout may collect, use and disclose about you includes your name, home address, home telephone number and facsimile number, cellular telephone number, personal email address, date of birth, insurance information, payment information, contact information and possibly information gathered from you in surveys you may participate in as part of a Scout sponsored event for Scout or clients of Scout.
At times, we need to collect more personal information about you. Some of our websites might require you to register in order to log in, in which case you will be required to provide personal information about yourself to us. We might also collect your name and email address to enter you into a prize draw for a survey that you fill out on our site. We might ask you for information such as your age and occupation to better understand our visitors, and to improve your visitor experience. Typically, the information we ask for includes some of the following, but this list is not exhaustive:
- Contact details, such as your name and e-mail/ postal address.
- Basic information about you, such as age and gender.
- Other information may also be asked, when relevant, and could include information about lifestyle or the household you live in.
In any case, whenever we ask you for any personal information that can be used to identify you as an individual, we will provide an explanation upon request as to why we gather the information, how we gather it, how we store it, and how we plan on treating and using it.
We will only gather this information if you specifically agree to ‘opt-in’, i.e., you explicitly give us your consent to collect this information from you. We will not gather any personally identifiable information from you unless you specifically agree to provide it to us.
We will only gather and store personally identifiable information for the purpose stated during the gathering process. When we finish using your information, we will erase and destroy it to ensure your privacy.
There is always a lot of information that a company can ask you for, but Scout will only ask for information where there is a clear and necessary need for that information, which is clearly and adequately explained to you.
Why Do We Collect Your Personal Information?
In general, Scout collects, uses and discloses Personal Information in order to provide our customers with our products and services. More specifically, Scout may collect, use and disclose your Personal Information for the following purposes:
- to establish and maintain commercial relations with customers, suppliers, financial institutions, and affiliates, and to provide ongoing products and services, administer accounts, make and receive payments, and fulfill contractual obligations;
- to understand and respond to website visitors, customers and potential customers needs and preferences, including to communicate with website visitors, customers and potential customers;
- to conduct surveys, promotions, research and statistical analysis;
- to document a person’s participation in a Scout program to qualify you for rewards in connection with your participation;
- to facilitate customer service assistance;
- to distribute our newsletters, promotional information and other material to registrants that have voluntarily enrolled on our mailing list and/or e-mailing list;
- to develop, enhance, market, sell, provide and inform you of Scout’s products and services;
- to update and verify our databases and information provided by third parties;
- to develop and manage our databases;
- as permitted by, and to comply with, any legal or regulatory requirements or provisions; and
- for any other purpose to which you consent.
To Whom Do We Disclose Your Personal Information?
We will not sell, lease or rent your Personal Information or our customer lists. We collect personal information only with your consent for the purpose(s) for which you have given consent.
We keep your personal information, questions, and transactions with us confidential; and we employ the appropriate security safeguards.
However, from time to time, Scout may disclose your Personal Information to:
- service providers, including an organization or individual retained by Scout to perform functions on its behalf, such as marketing, data processing, document management and office services;
- service providers providing offsite servers to store information;
- a person who, in the reasonable judgment of Scout, is providing or seeking the information as your agent;
- any other third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law; and
- client organizations or groups of Scout who have contracted with Scout that require programs data collection from participants.
Where Do We Store Your Personal Information?
How Do We Protect Your Personal Information?
Privacy and Our Website
- Online Communications – In order to provide our website visitors with a service or information, visitors may voluntarily submit Personal Information to us for purposes such as asking a question, obtaining information, reviewing or downloading a publication, participating in a seminar or other event, and participating in surveys. If you are known to Scout as a registered user of an online service, we may combine and store Personal Information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
- E-Mail Communications – Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about the services of Scout and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional e-mails from Scout.
Links – Our website may contain links to other websites which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than Scout, and Scout has no responsibility for such third party websites.
How Can You Obtain Access to Your Personal Information?
Upon your written request, and subject to certain exceptions, Scout will inform you of the existence, use, and disclosure of your Personal Information and will give you access to that information. Access requests should be sent to Scout’s Chief Privacy Officer using the contact information outlined below.
If access to your personal information is denied, Scout will notify you in writing, give reasons for the denial, and inform you of the recourses open to you. If access is granted, Scout will give you a reasonable opportunity to review your Personal Information. Your Personal Information will be provided to you in an understandable form within a reasonable time, generally within 30 days. Scout may extend such 30-day period by up to an additional 30 days if meeting the time limit would unreasonably interfere with the activities of Scout or the time required to undertake any consultations necessary to respond to your request would make the time limit impracticable to meet. You will be able to challenge the accuracy and completeness of your Personal Information and have it amended as appropriate.
How Can You Obtain Further Information Regarding this Policy?
Scout Chief Privacy Officer
30 Commercial Road
Tel: (416) 922-2448
Fax: (416) 922-1028
Email: [email protected]
Date last revised: December 11, 2017